For large orders, at our discretion, and for any orders outside the EU, we reserve the right to make additional security checks, for which purpose we may contact you via email or phone. In certain cases we reserve the right, at our discretion to charge your card up to 7 days before shipping, in order to verify the payment. You will be informed if these procedures affect your order.

Delivery: We plan to deliver within 1-2 weeks of order, unless otherwise stated in the product details. You may track your order by logging onto your account. You are welcome to discuss your order by email or phone, but please check your online account first.

Downloads: Registered users can access free evaluation versions of some of our software products via this site, by placing a free-of-charge order which will then allow you to download. We plan to expand this facility in the future.

Shipping rates are based on order value and delivery address.

Complaints
Direct Insight values its customers and takes the relationship seriously. We aim to help you every step of the way from an enquiry, free download order to a purchased order in any currency. Whichever country the customer is from, we endeavour to reply to emails within one working day from receipt. If you have a complaint with regards to any aspect of our services, you can call us directly on +44 (0)1295 768800 during working hours (9:00am-5:30pm Monday - Friday) or email us at info@directinsight.co.uk, and our Customer Support Team will be happy to help you. We strive to resolve issues as quickly as possible within a respectable timescale.